Support
Quick answers for the daily puzzle suite
Can I play offline?
Yes. Current and next-year puzzle packs are included in the installed app. Airplane mode does not prevent play, archive access already available to you, or local progress from being saved. Purchases, ads, and optional leaderboards may wait for a connection.
My Plus access is missing
- Confirm the device is signed into the storefront used for the purchase.
- Open the Gridlock paywall from Settings.
- Choose Restore purchases while connected to the internet.
A restored entitlement never replaces or erases local puzzle progress.
Progress, streaks, and travel
Progress is local to the device and follows its local calendar date. Crossing time zones can make a daily puzzle appear twice; that is expected. Normal platform app-data backup may restore the local database, but Gridlock has no custom sync or account service.
Widget or reminder did not update
Open Gridlock once after installation, allow the requested widget or notification access, and confirm background refresh is permitted. The widget refreshes after completion and around local midnight; system battery policies can delay a refresh.
Erase local data
In Settings, choose Erase all local data. This removes puzzle progress, history, streaks, and preferences from this device. Store purchases remain attached to the storefront account and can be restored later.
Contact
When reporting an issue, include your device model, operating-system version, Gridlock version, puzzle format, and puzzle number. Never include purchase passwords or full payment details.